Game Help

Game Helps

Frequently Asked Questions

Q: How can I be an officer?

A: Please read this post by ROCK, our head officer.

Q: I couldn’t find game updates in Google Market? OR I don’t even have Google Market. How do I update games?

A: You can download game apk files manually here:

After download, you can click on the file to install it.

Q: I forgot my account name/password…HELP!

A: If you know the E-mail address you registered:

a). Open up any Cloudroid game, on the login screen, click ‘Get Started’.

b). Choose ‘Account Recovery’.

c). Input your registered E-mail and the password will be reset and sent to you.

If you forgot your registered E-mail:

a). click the ‘Contact Us’ link on the bottom:

b). Send an E-mail to us with your phone’s IMEI so we can look in the database and find your account for you.

Q: How do I get back to my game view from other screens(views) ?

A: Press MENU button on your phone (it is a physical button on every android phone). Then click ‘My Game’.

Q: How do I get back to my chat room view from other screens(views) ?

A: Press MENU button on your phone (it is a physical button on every android phone). Then click ‘Chat Room’.

Q: How do I get back to my personal messages view from other screens(views) ?

A: Press MENU button on your phone (it is a physical button on every android phone). Then click ‘My PMs’.

Q: How do I get back to my mails view from other screens(views) ?

A: Press MENU button on your phone (it is a physical button on every android phone). Then click ‘My Mails’.

Q: How do I find more Cloudroid Games ?

A: Press MENU button on your phone (it is a physical button on every android phone). Then click ‘More Games’.

Q: How do I get game help ?

A: If you are not in game view, press MENU button on your phone (it is a physical button on every android phone). Then click ‘More’->’Help’. If you are in game view, press MENU, click ‘Help’.

Q: How do I change my Avatar/Name ? Why my Avatar is not updated after I changed it ?

A: To change your Avatar, go to my profile tab (the 4th tab on the bottom), then click ‘Profile Info’ -> ‘Change Avatar’ or ‘Change Display Name’. The reason some of the phones cannot see Avatar change is because that those phones have image caches enabled and since only the avatar picture’s file name is unchanged (only the content is changed) the phone assumes that the picture remains the same. You may have to try completely relog Cloudroid, or try to clear your phone’s web browser’s caches to solve it.

  1. Jerry
    December 13, 2010 at 1:42 pm

    Haven’t played yet, but I have a quick question: Can you quit out of the app in the middle of play and return to the same game later? Or is the game lost when you close out of Chess Online? Thanks.

    • ROCK [Administrator]
      December 14, 2010 at 1:06 am

      Hi Jerry, All Cloudroid Games are played in real time with live players logging in from around the world. You can not return to the same game later since your opponent would have moved on too. If you haven’t played yet, go to android market and search for “Cloudroid” download all the 6 games and come on in………and be addicted 🙂

  2. Kenneth
    December 23, 2010 at 2:29 am

    Just downloaded and installed Chess online – but on start-up I get this:

    Failed to verfihy game version with server (and then some more)…

    • December 23, 2010 at 10:49 am

      Close the app and then try again. Usually it is because of a network failure or too many people connecting to server at same time.

      • Kenneth
        December 23, 2010 at 12:37 pm

        I did – but without succes. However it works now – 8 hours later.


  3. daniel
    December 26, 2010 at 6:40 pm

    hmm. i want to play on my apad mx 515. it has no iemi. how??

  4. Nacho
    January 4, 2011 at 9:19 am

    I had to reinstall the chess-online and when I returned to start the game, I have requested the password reset, and tells me to send the mail but not receive it.

  5. mindy
    January 4, 2011 at 9:21 am

    what does DC stand for in stats?

  6. January 14, 2011 at 7:23 pm

    How can i get a referrer I.D?

    • January 27, 2011 at 11:19 am

      Referrer ID = user ID. You can see your user ID in your profile or click one user and view his/her profile.

  7. Mike
    January 16, 2011 at 3:39 am

    When ever you forget your password does It is supposed to send me an email when you click on the thing forget password cause I dk what happened anymore now when I click it so many time it won’t respon what should I do?

    • January 27, 2011 at 11:21 am

      Sometimes the auto reply system was flooded by too many email requests. I need to open more auto-reply email agents.

  8. aj
    February 26, 2011 at 5:14 pm

    I can’t seem to do a double jump in checkers, and it’s costing me wins. How do I physically do it when the game won’t let me put the piece down where I want to?

    • February 26, 2011 at 8:02 pm

      There are different game room types when you enter the game you can see it above the game room name. If the game has ‘force-jump’ enabled, you will need to jump whenever it is possible. If the game doesn’t require jump, you can move any movable pieces.

  9. March 2, 2011 at 1:58 pm

    I upgraded to the 2.0 version and my password will not work now and my email is under a yahoo account thst won’t let me send the password to my account.

    • March 2, 2011 at 10:50 pm

      Please send email to me by click ‘Contact Us’ on the front page.

  10. May 9, 2011 at 4:34 am

    How can I find players that are at the same skill level as me I’m tired of playin players that are far more skilled the me at bejeweled

  11. ryan
    May 28, 2011 at 12:05 am

    Certain officers need to be removed. Blocking me for no rational reason is ridicious. It has ruin my cloudroid experience. You need to talk to your officers and also put a time limit on being an officer. I feel this created an unfair bias with this app. If the lunacy keeps up, I will have to uninstall these applications…. I hope you are reading this Larry Xu…….

  12. laura wood
    June 15, 2011 at 8:46 am

    How do you become a VIP user? I donated and I am still not. Do I have to donate a certain amount? Or does it take like 24 hrs or something?

    • June 15, 2011 at 9:27 am

      You have been promoted to VIP.

  13. johanna
    June 18, 2011 at 4:06 pm

    Love this game

  14. July 15, 2011 at 9:18 am

    Larry is the BESTTTTTTT dev….

  15. Diego84
    October 15, 2011 at 4:27 pm

    I like very much to play chess with this app (by cloudroid) . But I have a problem with login. Yesterday I did an upadate of the app in the market and now I can´t login. I can’t remember with what e-mail I created my account I just remember the user name. So I tried to create another one and the system don’t let me do it. How can I recover my account?, I really enjoy playing here. Could someone help me, please?

    • October 15, 2011 at 4:32 pm

      Please open your game, On the front page click contact us and send an email to me. I will follow up with you.

  16. Diego84
    October 16, 2011 at 11:36 am

    I tried to do that but i can’t. When I click to “contact us” appears that none app can do this issue. How can I contact u to send u my phone number?

    • October 16, 2011 at 11:38 am

      when you click it your phone should pop up a new email window so you can send it to me.

  17. Diego84
    October 17, 2011 at 1:11 pm

    I click in “contact us” but the app closes. I’ve tried to do that like 14 times HELP PLEASE

    • October 17, 2011 at 1:14 pm

      go to your phone settings, about phone, and send the imei number to me.

  18. Diego84
    October 18, 2011 at 1:31 pm

    I got it. Can I send my imei here or by email?

  19. Sandeep
    November 23, 2011 at 3:00 am

    Sir The chess Online game is wonderfull.
    Very happy to use it on my Android moibile.
    Thank you for the same.

    can i play the same game from my windows PC? how?

  20. spoceboy
    August 9, 2012 at 10:39 am

    The best game ever down load and play enter 522539

  21. Phillip Rankin
    April 19, 2013 at 9:04 am

    Need to add a feature to CHESS that allows you to review a game youve just played AND/OR the profile of the person u just played. ATLEAST do this for the game that just ended if not a few. Sucks to not be able to contact the person u just played or to study the last few moves longer than a few seconds.

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